Frequently Asked Questions

Answers to the most common mysteries, straight from Cryptic Culture.

How long until I receive my order?

Fast U.S shipping! Orders are produced in 2-3 business days and typically delivered within 3-7 business days after production. Total time from order to doorstep: 5-10 business days.

Do you offer free shipping?

Yes! Free shipping on all orders $75 USD and over. Orders under $75 have a flat shipping rate of $7.99 USD

Can I track my order?

Once your order ships, you’ll receive a tracking number to follow its journey.

What happens if my package is lost?

If your package is lost in transit, contact us at contact@crypticculture.shop and we’ll work with the carrier to resolve it.

Do you accept returns?

We’re happy to help if your item arrives faulty — just reach out and we’ll make it right. Each piece is made to order, so we can’t accept returns for other reasons.

What if my item is faulty?

If you receive a faulty product, contact us at contact@crypticculture.shop within 30 days of your order with photos. We’ll replace it or issue a refund.

My item looks a little different to what's on your website?

Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings. Kindly be advised that we will not accept responsibility for any colour or design differences that are not factory faults.

How do I know my size?

We’ve provided sizing guides on each product page to help you find the right fit before ordering.

How do I get notified about new drops?

Sign up for our newsletter to receive exclusive updates, behind-the-scenes content, and alerts for upcoming limited-run releases.

Can I contact Cryptic Culture for other questions?

Absolutely! If there’s anything else you’d like to know, you can reach us at contact@crypticculture.shop.